INTRODUCTION TO QUALITY MANAGEMENT SYSTEM IN HISTOPATHOLOGY LABORATORY-5

Process Improvement

The goal of the laboratory is to continually improve on its processes for consistent, quality results.  Process improvement is the way to achieve this goal.  In line with ISO 15189 standard requirements, continual improvement can be achieved through:

·         Identifying system weakness and error

·         Developing plans to implement improvement

·         Implementing the plan

·         Reviewing the effectiveness of the plan

·         Adjusting plans in line with audit results.

Tools For Process Improvement

·         Internal audit

·         External audit

·         External assessment

·         Management review

Examples of Quality Indicators

·         Proficiency testing

·         Quality control

·         Personnel competencies

·         Turnaround time

·         Patient identification

·         Patient’s identification

·         Report accuracy

Tools For Implementing Process Improvement

·         Commitment from all members staff

·         Careful planning

·         Organizational structure that supports improvement

·         Top management involvement

·         Participation of MLS on bench/ task performers

Planning Tools For Process Improvement

·         Identify the root causes of error

·         Categorize the errors

·         Perform cost-benefit analysis

·         Consider the cost of inaction

Summary

Process improvement is a cardinal requirement for a Quality Management System which requires commitment, planning, structure, leadership, participation and engagement.

NEXT:Information management